Last Updated: 25 August 2026
At Desimann, we aim to deliver your orders safely and within the estimated delivery timeline. This Shipping Policy explains how we process, dispatch, and deliver orders placed through our website.
1. Order Processing
Once your order and payment have been successfully confirmed, we begin processing your order.
Orders are generally processed within 1–3 business days, subject to product availability and order verification.
Orders placed on weekends or public holidays may be processed on the next business day.
2. Delivery Time
After dispatch, orders are generally delivered within 3–7 business days, depending on the delivery location and logistics service.
Delivery estimates are indicative and may vary depending on factors such as location, weather, transportation conditions, holidays, courier delays, or other circumstances beyond our reasonable control.
3. Shipping Charges
Applicable shipping charges, if any, will be displayed during the checkout process before you complete your order.
Desimann may occasionally offer free shipping or promotional delivery offers. Any such offer will be subject to the terms and conditions applicable to that promotion.
4. Delivery Locations
We currently aim to deliver orders to serviceable locations across India. Delivery availability may depend on the serviceability of the provided PIN code.
If a particular location is not serviceable, we may contact you to provide an alternative delivery option or process an appropriate cancellation and refund.
5. Accurate Delivery Information
Customers are responsible for providing a complete and accurate delivery address, PIN code, mobile number, and other information required for delivery.
Desimann will not be responsible for delays or failed deliveries resulting from incorrect, incomplete, or inaccurate information provided by the customer.
6. Tracking Your Order
Where tracking is available, customers may receive shipment or tracking information through the contact details provided during checkout.
Tracking information may take some time to become active after an order has been dispatched.
7. Delivery Attempts
Our delivery partner may make multiple attempts to deliver your order. Customers should ensure that someone is available to receive the shipment at the provided delivery address.
If an order cannot be delivered because the recipient is unavailable, the address is incorrect, or delivery attempts are unsuccessful, the shipment may be returned to us.
8. Delayed Deliveries
While we make reasonable efforts to deliver orders within the estimated timeline, delays may occur due to circumstances including:
- Severe weather conditions
- Transportation or logistics disruptions
- Courier service delays
- Public holidays
- Incorrect or incomplete delivery information
- Remote or difficult-to-service locations
- Events beyond our reasonable control
If your order is significantly delayed, please contact our customer support team with your order details so that we can assist you.
9. Damaged Package
If your package appears damaged, opened, leaking, or tampered with at the time of delivery, please document the condition of the package and contact us as soon as possible.
Where appropriate, we may request photographs, videos, order details, or other information to investigate and resolve the issue.
10. Wrong or Missing Items
If you receive an incorrect product or an item is missing from your order, please contact us within a reasonable period after delivery with your order details and supporting information.
After verification, Desimann may provide an appropriate resolution, which may include replacement, refund, or another suitable remedy in accordance with our applicable policies.
11. Undelivered or Returned Shipments
If an order is returned to Desimann because of an incorrect address, unavailability of the recipient, refusal to accept delivery, or repeated failed delivery attempts, we may contact you regarding the next steps.
Additional shipping charges may apply if a shipment needs to be re-dispatched, where permitted by applicable law and our policies.
12. Contact Us
If you have questions regarding your shipment, delivery status, or a delayed, damaged, or incorrect order, please contact Desimann through the contact details provided on our website.
Please keep your order number available when contacting customer support so we can assist you more efficiently.
Desimann
Dil Se Desi, Swad Mein Asli.