Last Updated: 25 August 2026
At Desimann, we take care to pack and deliver our products safely. Since our products include food items, returns are subject to the conditions mentioned in this policy.
1. Returns of Food Products
For food safety and hygiene reasons, we generally do not accept returns of food products after successful delivery unless the product is damaged, defective, incorrect, tampered with, or otherwise qualifies for a replacement or refund under this policy.
2. Damaged Products
If you receive a product that is damaged, leaking, broken, or otherwise damaged during delivery, please contact us as soon as possible after receiving the order.
We may request photographs or videos of the product, packaging, shipping label, and other relevant information to verify the issue.
After verification, we may provide a replacement or refund, depending on the circumstances and product availability.
3. Incorrect Product
If you receive a product different from the one you ordered, please contact us with your order details and photographs of the product received.
After verification, we may arrange a replacement or provide an appropriate refund.
4. Missing Items
If any item is missing from your order, please notify us within a reasonable period after delivery.
We may verify the order and shipment details before providing a replacement, refund, or other appropriate resolution.
5. Expired or Defective Product
If you receive a product that is expired, appears defective, or does not meet the applicable product quality requirements, please contact us promptly with your order details and supporting photographs or videos.
After verification, Desimann may provide a replacement or refund as appropriate.
6. Order Cancellation
Cancellation requests should be made as soon as possible after placing an order.
An order may not be cancellable once it has been processed, packed, or dispatched.
If a cancellation is accepted before dispatch, any eligible refund will be processed through the original payment method or another suitable method.
7. Refund Eligibility
A refund may be considered in situations including:
- A damaged product was delivered.
- An incorrect product was delivered.
- An eligible product was missing from the order.
- An expired or defective product was delivered.
- An order was cancelled before dispatch and the cancellation was accepted.
- The order could not be fulfilled by Desimann.
Refund eligibility will be determined after reviewing the circumstances and available supporting information.
8. Non-Refundable Situations
Refunds may not be provided for:
- Change of mind after receiving a food product.
- Incorrect delivery information provided by the customer.
- Failure to receive the order despite successful delivery attempts.
- Improper storage or handling of the product after delivery.
- Damage caused by the customer after delivery.
- Products that have been opened, consumed, or used, except where the issue relates to a verified product defect or safety concern.
9. Refund Process
Once a refund is approved, we will initiate the refund using the original payment method wherever reasonably possible.
The time taken for the refund to appear in your account may depend on the payment gateway, bank, card issuer, or other payment service provider.
10. Refund Amount
For an approved refund, the eligible amount will depend on the circumstances of the case, the affected product, applicable shipping charges, and other relevant factors.
Where required by applicable law, refunds will be processed in accordance with the customer's legal rights.
11. Proof and Verification
To process a return, replacement, or refund request, Desimann may ask for:
- Order number
- Registered mobile number or email address
- Photographs or videos of the product
- Photographs of the packaging and shipping label
- Description of the issue
- Other information reasonably required to verify the claim
12. How to Request a Refund or Replacement
To request a refund or replacement, contact Desimann through the contact details provided on our website and include your order number and details of the issue.
Our team will review the request and communicate the next steps where necessary.
13. Contact Us
For questions regarding refunds, replacements, cancellations, damaged products, or incorrect orders, please contact Desimann through the contact details provided on our website.
Desimann
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